Privacy Policy

Effective October 22, 2026

Who we are

Caring Hands Partners LLC (“Caring Hands,” “we,” “us”) provides funeral and decedent transport services to funeral homes, medical facilities, agencies and families in Western Pennsylvania. This policy explains what information we collect, how we use and protect it, and the choices you have.

Information we collect

From funeral homes, facilities and agencies

To schedule and complete a transport: the decedent’s name, pickup and delivery locations, release and transport paperwork, and contact details for the facility and funeral home staff involved.

From families and people who contact us

Your name, phone number, email address, and anything you choose to share with us by phone, email or text.

From our staff (users of our dispatch app)

Login details, assigned calls, and activity records such as status updates and timestamps. While a staff member is on an active call, our app records their location so we can dispatch, track and time transports.

Business financial information

Account and transaction information for Caring Hands’ own business bank accounts, received through Plaid (see below).

From our website

Our website is hosted by Google. Like any web server, it receives basic technical information such as your IP address and browser type when you visit, and our web fonts are served by Google Fonts. We do not use advertising cookies or tracking pixels on this site.

How we use information

We use information only to:

• schedule, dispatch and complete transports;
• bill and receive payment for our services;
• communicate with the funeral homes, facilities, agencies and families we serve;
• keep accurate business records; and
• meet our legal, regulatory and insurance obligations.

We never use decedent or family information for marketing.

How we share information

We share information only:

• with the funeral home, facility or agency involved in a particular call;
• with service providers who help us run our business, under their own confidentiality and security commitments: Google (hosting, data storage and email), Apple (our mobile app platform) and Plaid (business banking connections); and
• when required by law, such as in response to a subpoena, court order or lawful request from a government authority.

We do not sell personal information, and we do not share it for advertising.

Plaid

We use Plaid Inc. (“Plaid”) to connect our own business bank accounts to our internal bookkeeping tools, so we can reconcile payments and expenses. Plaid collects and processes account and transaction information on our behalf. We do not use Plaid to access anyone else’s bank accounts. Plaid’s handling of information is governed by the Plaid End User Privacy Policy.

How we protect information

We protect information with encryption in transit and at rest, multi-factor authentication for administrative access, role-based access so each person sees only what their job requires, and secure disposal of records we no longer need. These controls are part of a written information security program that we review regularly.

Access and identity. Every account in our systems is created and issued by Caring Hands; there is no public sign-up. Owners and managers confirm each new sign-in with a code sent by text message, and connecting a bank account through Plaid also requires a fresh Face ID or Touch ID check. When someone leaves our team, a single deactivation disables their account, ends their active sessions and removes their access everywhere at once.

Zero trust. We do not trust any request because of where it comes from. Every request to our systems must come from a signed-in account, is checked against that person’s role, and is limited to the data their job requires, whether it comes from our office, a driver’s phone or anywhere else.

How long we keep information

We keep business, billing, tax and transport records for seven (7) years, as required for business and tax purposes. Other information is kept only as long as needed for the purpose it was collected or as required by law, and is then securely deleted.

Your rights

You may ask to see, correct or delete the personal information we hold about you by emailing admin@caringhandspartners.com or calling (412) 606-5023. We will verify your request and respond within 30 days. Some records, such as billing and tax records, must be kept for the period required by law even if you ask us to delete them; if so, we will tell you.

Decedents and families

We treat information about decedents and their families as confidential and handle it with dignity and respect. It is shared only with those directly involved in a call, or as required by law.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

If we change this policy, we will post the updated version on this page and update the effective date above. Material changes take effect when posted.